Casibom Terms & Conditions — Complete Platform Usage Policy

These terms and conditions form a legal agreement between casibom (hereinafter referred to as the "Platform" or "we") and its users ("members" or "you"). casibom is an international online gaming platform operating under a Curaçao eGaming licence.

The meanings of some key terms used in this document are provided below:

• "Platform" refers to the casibom website, mobile app, and all associated services.
• "Member" refers to any individual who holds and operates an active registered account on casibom.
• "Funds" refers to real money held in a member's wallet, excluding bonuses.
• "Bonus Balance" refers to funds received from promotions, which are subject to separate withdrawal conditions.
• "KYC" refers to the Know Your Customer verification process.

These Terms & Conditions are available in both Bengali and English. In the event of a dispute, the English version shall be considered authoritative.

Opening an account on casibom requires meeting a few basic conditions — not just as formalities, but to protect each member and ensure the platform operates fairly.

• You must be at least 18 years of age at the time of registration. Any account found to belong to a person under 18 will be closed immediately.
• Only one account per person is allowed. If multiple accounts are found under the same individual, all accounts will be closed and the balances may be forfeited.
• The name, address, and mobile number provided during registration must be accurate and truthful. Incorrect information will cause issues during KYC verification later.
• Sharing or selling your account to anyone else is strictly prohibited.
• Account security is entirely the member's responsibility. Keep your password confidential and enable 2FA.

The financial transaction rules on casibom are detailed below. Familiarising yourself with these in advance will help you avoid any confusion later.

• Deposits must be made from an account held in the member's own name — third-party accounts are not permitted.
• Withdrawals must always be made through the same payment method used for the deposit. If you'd like to use a different method, please contact support.
• To withdraw from a bonus balance, the associated turnover requirement must first be met.
• Withdrawals above ৳50,000 may be held until KYC verification is completed.
• Casibom is not responsible for transaction delays caused by issues on the payment gateway's own servers.

The betting rules on casibom are set out below. These general rules apply to both Sports Betting and casino games.

• Once a bet is confirmed, it cannot be changed or cancelled — except through the cash-out option.
• If a bet is accepted at an incorrect odds due to a technical error, casibom reserves the right to void that bet.
• If a match or event is cancelled, the full stake for the relevant bet will be refunded.
• The maximum odds limit in Sports Betting is set separately for each market.
• In in-play betting, if a bet is recorded after an event has started due to network delay, casibom reserves the right to void that bet.
• If one selection in an accumulator bet is voided, it will be removed and the remaining bet will stand.

General terms apply to all bonuses and promotions on casibom. Individual bonus pages may list additional conditions — those must also be followed.

• Every bonus offer carries a turnover or wagering requirement that must be met before a withdrawal can be made.
• The welcome bonus is available once only, for new members on their first deposit.
• If multiple new registrations are made from the same household or IP address to claim bonuses, all associated accounts will be closed.
• Bonus balances cannot be transferred directly to another player.
• Bonuses are generally valid for 30 days from the date of issue. Any unused bonus will be forfeited once the validity period expires.
• Casibom reserves the right to modify, add, or cancel any bonus offer at any time.
• If any promotional terms are unclear, casibom's interpretation shall be considered final.

A simple example of how bonuses work: if you receive a ৳1,000 bonus with a 20x turnover requirement, you'll need to wager ৳20,000 before you can withdraw. Keeping this in mind will help you avoid any confusion around bonuses.

Know Your Customer (KYC) verification is part of international anti-money laundering law. As an internationally licensed platform, casibom strictly complies with KYC regulations — not to inconvenience members, but to prevent fraud and money laundering.

• Casibom may request identity verification at any time — particularly before processing large withdrawals.
• Required documents: a scanned copy of your National ID or passport, and proof of current address.
• KYC verification is typically completed within 48 hours of document submission.
• Casibom reserves the right to suspend the withdrawal process if KYC verification is incomplete.
• If any submitted document is found to be forged or altered, the account will be permanently closed.

The following activities are strictly prohibited on casibom. Violations give casibom the right to close the account and forfeit the balance.

• Using the platform for money laundering or concealing the source of illegal funds.
• Creating multiple accounts or using another person's account.
• Using bots, scripts, or automation software to bet or play games.
• Systematically exploiting bonuses for odds arbitrage purposes (bonus hunting).
• Engaging in fraudulent behaviour toward other members or coordinating bets against the site.
• Attempting to hack or gain unauthorized access to casibom's systems.
• Depositing using a third party's credit card or payment account.

Casibom may temporarily suspend or permanently close accounts for various reasons. These decisions are never arbitrary — there is always a specific cause.

• Immediate closure for prohibited activities or breach of terms.
• If KYC verification fails or fraudulent documents are detected.
• Temporary suspension for security purposes if unusual activity is detected on the account.
• Self-exclusion at the member's own request.

Members can close their account at any time by contacting the support team or using the "Close Account" option in profile settings. It's advisable to ensure all withdrawal conditions are met before closing your account.

Casibom believes gaming is a form of entertainment — not a way to escape life's pressures or solve personal problems. Responsible gaming is a core principle, and the platform provides several tools to support it.

• Deposit Limit: Set daily, weekly, or monthly deposit limits from your profile settings.
• Self-Exclusion: You can exclude yourself from the platform for a set period or permanently.
• Cooling-Off Period: You may take a temporary break for anywhere between 1 and 90 days.
• Reality Check: Receive periodic notifications showing how much time and money you have spent.

Once self-exclusion is activated, casibom will not send any promotional emails or messages to that individual. Learn more Responsible Gaming See on page.

Casibom places the highest priority on protecting members' personal data. For full details on how collected information is used, please see our Privacy Policy on the page.

• Information collected at registration is used solely for account management and KYC verification.
• Members' personal information is never sold to third parties.
• Information may be disclosed to authorities when required by legal obligation.
• Members may request to view or delete their stored data by contacting support.

If a dispute arises between casibom and a member, an amicable resolution will be attempted first.

• First step: contact the support team via live chat or email. Most disputes are resolved quickly this way.
• If an issue remains unresolved through support, members may escalate it to casibom's management team.
• If the issue remains unresolved through all available channels, a complaint may be filed with the Curaçao Gaming Authority.
• The governing law applicable to any dispute will be the legal framework of casibom's operating license authority.

Casibom reserves the right to update these Terms & Conditions at any time. The method of notification will vary depending on the nature of the changes.

• For minor changes, only the "Last Updated" date at the top of the page will be revised.
• For significant changes, a notification will be sent to your registered email or mobile number.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• If you do not agree to the updated terms, you will have the option to close your account and withdraw your balance.

For any questions regarding these Terms & Conditions, please contact our support team at: support@casibom-taka.com